Pko Privacy Policy — Your Data is Completely Secure

When you open an account at pko, your name, date of birth, email address, and mobile number are collected. This information is used to verify your account and ensure secure login. In accordance with regulations in Bangladesh, users must be at least 18 years of age, making identity verification mandatory. Your personal information is never sold to third parties or shared for advertising purposes. All identity-related data is protected with internationally standard encryption technology.

Relevant payment information is collected during deposits, withdrawals, and any financial transactions. This information is used solely to process transactions and prevent fraud. Your bank or mobile banking details are stored in fully encrypted form and are not shared with any external entity. Transaction history is retained for a specified period for security verification and dispute resolution. pko always complies with the prevailing financial regulations of Bangladesh.

When you use the pko website or mobile platform, your device type, operating system, browser type, and IP address are automatically collected. This information is used to improve platform performance and detect unusual activity. Cookies are used to keep your session active and remember your preferences, though you can disable cookies from your browser settings at any time. Browsing data is never linked to personal identity and sent externally. We only collect the minimum data necessary for service improvement.

When you contact our customer support, the details of the conversation are retained. This is used to resolve similar issues more quickly in the future and to improve service quality. We analyze user complaints and feedback to further enhance our platform. Support communication is restricted to the relevant team only and cannot be accessed by unauthorized individuals. We are committed to protecting your privacy.

• Right to Access: You can contact us at any time to find out details of the information we hold about you.
• Right to Rectification: If there is any incorrect information in your account, you may request a correction.
• Right to Erasure: After account closure, you may request deletion of your data in accordance with applicable law.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to Object: You always have the option to object to the use of your data for specific purposes.
• Right to Data Portability: You may request to receive your data in a common format.

To exercise these rights, email us at [email protected]. We typically respond within 30 business days.